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Housing 21 - Bransdale View

Overall: Good read more about inspection ratings

Bransdale View, Ashwood Close, Helmsley, North Yorkshire, YO62 5FE

Provided and run by:
Housing 21

Latest inspection summary

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Background to this inspection

Updated 27 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 17 February 2020 and ended on 17 February 2020. We visited the office location on 17 February 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and two relatives about their experience of the care provided. We spoke with eight members of staff including the registered manager, housing and care manager, assistant care manager and five care workers. The housing and care manager was responsible for the day to day running of the service.

We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records.

Overall inspection

Good

Updated 27 March 2020

About the service

Housing 21 – Bransdale View provides care and support to people living in specialist 'extra-care’ housing. People using the service lived in 64 self-contained apartments across a shared site. There were nine people living at Housing 21 – Bransdale View who received personal care at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff were well-trained and experienced to protect people from the risk of abuse and avoidable harm. They administered medicines on time and as prescribed and followed good infection control practices.

People’s needs were thoroughly assessed to ensure they received the right care and support and those who required support to eat and drink received the help they needed. Systems were in place to refer people to other healthcare professionals when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were positive about the caring nature of staff and staff spoke fondly about the people they cared for. They knew how to provide feedback about their experiences of care and the manager responded to any concerns raised.

There was a strong governance framework in place to support the delivery of high-quality, person-centred care and support. There was good managerial oversight of the service; there was a registered manager in post, supported by a regional manager and assistant care managers.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06/03/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.