Archived: Sagecare (Squires Gate)

Sagecare (Squires Gate) is a domiciliary care service providing personal care and support. They supported 210 people living within their own homes at the time of inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks were managed well so people felt safe. Staff were recruited safely, and people were happy with staffing arrangements and times of their visits. Procedures were in place to support people safely with their medicines. Safe infection control measures were followed to protect people from harm.

People's needs were assessed, and support was agreed with the person along with times of visits. People were happy with the support they received with meal preparation. Staff received the training and support they required and access to training staff told us was good. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and respect. One person said, “They are so caring, and nothing is too much trouble.” The registered manager provided people with information about local advocacy services, to ensure they could access support to express their views if they needed to.

The service was flexible and care arrangements were changed and adapted to meet people's changing needs and their wishes. One person said, “If you need extra time they are very obliging and when changes occur they are so good and will adapt to our needs.” People’s communication needs had been assessed and where support was required these had been met. The service listened to people's experiences, concerns and complaints. Concerns received were investigated and action was taken to ensure positive outcomes and lessons learned for future incidents.

The registered manager and management team worked in partnership with a variety of agencies to ensure people received coordinated care which met their needs. People were happy with how the service was managed. Staff felt well supported by the registered manager. The registered manager and provider completed regular audits and checks. This ensured the quality of the service was maintained and continually evolved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 October 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was the services first planned inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.