30 April and 3 May 2013
During a routine inspection
Staff told us how they supported people and helped them with their support needs. People spoke positively about staff and said they felt fully supported by the staff team. People told us that staff spoke with them in a calm and respectful way. They said they were: "Well looked after" by staff and that staff were: "Caring and helpful".
People’s needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff told us they were aware of each person’s needs and how to give care and support to meet those needs.
People told us they felt safe with the staff who visited them. Staff we spoke with demonstrated that they would take appropriate action if they had any concerns about people’s safety.
Recruitment procedures were in place to make sure that suitable staff were employed to care for people.
People’s views about their care had been obtained and this information had been used to develop and improve the quality of the services provided by the agency.