Braemar House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager met with us in an on-line meeting on 20 February 2024 having previously provided specific information to CQC. The staff team were stable and they were supported to meet people’s needs. Staff training and support were regularly reviewed. There were good audit systems and processes in place to give the registered manager effective oversight of the service provided. For example, all accidents and incidents were reported, recorded and actions were taken to help reduce the risk of reoccurrence. People, their relatives, staff and external healthcare professionals were asked for their views and experiences of the service provided by Braemar House.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager audited all aspects of the service provided. For example, staff training, infection control and health and safety. Any actions needed were taken in a timely manner to further improve the service.

An external healthcare professional responded to a survey with, “The residents here live rich, full and happy lives. The staff speak to the residents respectfully and clearly listen to their wishes.” Relatives responded, "We are involved in discussions on the care of (Person’s name) and are happy with our involvement” and “Very, very happy.” Staff responses to a recent survey were also positive, stating they enjoyed working with the people they cared for and their colleagues.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.