- Care home
Elstow Lodge
Report from 2 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 09 July 2024 to 30 July 2024 As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. At our last inspection, we identified the service needed to make improvements to meet these principles as some people’s choice and control over their lives was not maximised. During this assessment, the service has made improvements and is now meeting the RSRCRC guidance. At our last inspection we identified breaches in five regulations of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These were in relation to safe care and treatment, safe staffing, treating people with dignity and respect, person centred care and good governance. During our assessment we found the provider was no longer in breach of these regulations and had made improvements at the service.
People's experience of this service
People were happy and relaxed being supported by the staff team. The staff team had been supported to embrace and understand best practice guidance about supporting people living with a learning disability and autistic people. As a result, people were being supported to live their lives how they chose to do so and have positive outcomes in all areas of their support. People were supported to communicate their needs in ways that made sense to them. One person said, ‘‘Things are well under way now. Keep getting better. I love all the staff’’ Relatives were also assured their family members were safe and happy living at the service. One relative said, ‘‘The service and quality of care at the service is 100%. Nothing to complain about.’’