We carried out a review of the data available to us about Vestacare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vestacare, you can give feedback on this service.
Vestacare provides a supported living service to people living in their own apartments. People who used the service received personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided. At the time of the inspection the service provided a supported living service to three people in individual purpose-built self-contained apartments.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received personalised care that took account of their needs, wishes and preferences. Senior staff were committed to about providing a quality person centred service. Staff spoken with shared that passion and commitment.
Staff were aware of their responsibilities to safeguard people from abuse. There was a positive, person-centred approach to risk management. Risks to people were identified and well managed. Safe systems of recruitment and medicines management were in place. Staff had received training and supervision about Covid-19, infection control and use of personal protective equipment (PPE).
Staff received the training and support they needed to carry out their roles effectively. Staff spent lots of time getting to know people before they started to use the service. The assessment process was very detailed, person centred and covered all aspects of what was important to and for the person. People’s apartments had been adapted and decorated specifically to suit their needs and preferences. Where people needed staff support when they became upset or angry, managers and staff were proactive in ensuring people received the support they needed.
Staff were caring and spoke very fondly of the people they supported. They knew people really well and spoke respectfully about them. People and their relatives were listened to and their choices were respected. Where people did not use words to communicate, care records included information about how they expressed their needs, choices and preferences.
The service was following the Accessible Information Standard (AIS). Support plans and risk assessments were person centred, and covered people's identified needs and preferences. They accessed a wide range of activities within the community.
The service is required to have a registered manager in place. The location did not have a registered manager. Where satisfactory steps have not been taken to recruit one within a reasonable timescale this can be a limiter on the rating for Well-led. However, the provider had taken satisfactory steps in a timely manner to recruit a new manager, who had started the process of applying to register with CQC.
Relatives were very positive about the way the service was managed, the staff and the care and support provided. The provider had good oversight of the service. Systems of daily, weekly and monthly meetings and quality assurance checks and audits were in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.