Updated 8 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
The Registered Area Office Home Care is a domiciliary care and supported living service. It provides personal care to people living in bedsits, flats and in houses of multiple occupation. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short notice period of the inspection because it is a domiciliary care and supported living service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 18 May and ended on 25 May 2021. We visited the office location on 18 May.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service and we viewed the providers website. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service and received feedback from a relative about their experience of the care provided. We spoke with six members of staff including the registered manager. We reviewed a range of records. This included six people’s care records and medication records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the registered manager to validate evidence found. After the inspection, we looked at training data and quality assurance records the registered manager sent us.