Archived: Red House Care Home Also known as The Red House

Red House Care Home is registered to provide accommodation and support for up to 23 older people and people living with dementia. There were 18 people living in the home on the first day of our inspection.

People’s experience of using this service and what we found

A new manager had been in post for about four months and was working systematically to improve the service. The manager had an open leadership style and responded positively to our feedback. Staff understood the need for change and most were supportive of the manager’s approach.

Further improvement was required in a number of areas including notification of significant events; medicines management; deployment of staff; individual risk assessment and protection of people’s rights under the Mental Capacity Act (2005) and .

More positively, staff were kind and caring. Staff promoted people’s dignity, privacy and independence and people received food and drink that met their nutritional requirements. The care planning system was generally effective and staff understood people’s individual needs and preferences. A range of activities was organised to provide people with stimulation and occupation.

Training and supervision systems provided staff with the knowledge and skills they required to meet people’s needs. Staff recruitment was safe. Staff worked together in a mutually supportive way and liaised with a range of external health and social care agencies on behalf of the people in their care.

Systems were in place to ensure effective infection prevention and control and staff knew how to recognise and report any concerns to keep people safe from harm. Staff recruitment was safe.

A range of audits was in place to monitor the quality and safety of service provision. There was organisational learning from significant events and any complaints were managed effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC on 10 May 2019 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 13 April 20218.

Why we inspected

This was a planned inspection following a change of provider and re-registration of the service as a new legal entity.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified a breach of regulations in respect of the provider's failure to notify CQC of significant events.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.