15 Jul to 19 Jul 2019
During an inspection looking at part of the service
We carried out an announced focused inspection of healthcare services provided by Care UK Practices Limited (Care UK) at HMP YOI Feltham between 15 and 19 July 2019, alongside a scheduled joint inspection with Her Majesty’s Inspectorate of Prisons.
During our previous joint inspection of Feltham A with Her Majesty’s Inspectorate of Prisons in January 2019, we found that the quality of healthcare provided by Care UK at this location required improvement, and we issued a Requirement Notice to the provider under section 29 of the Health and Social Care Act 2008.
The purpose of this focused inspection was to determine if the healthcare services provided by Care UK were meeting the Requirement Notice and Regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We do not currently rate services provided in prisons.
At this inspection we found:
- Care UK had acted to address the concerns identified at the January 2019 joint inspection and were now compliant with the Requirement Notice issued on 14 June 2019.
- Systems to assess and monitor the quality of services had improved with qualitative audits and patient feedback mechanisms in place.
- Prison environmental and regime concerns had been escalated appropriately to the partnership board and a newly formed local delivery board.
- Some new risks associated with medicines administration had not been sufficiently assessed or acted upon.