Lavender Court Residential Home

Updated 22 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was undertaken by 1 Inspector and 1 Regulatory Co-ordinator.

Service and service type

Lavender Court Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Lavender Court Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. We visited the service on 7 December 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people and 1 relative. We spoke with 6 members of staff including the cook, the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed 3 people’s care plans and a number of medicine administration records (MARs). We reviewed a variety of documents relating to the management of the service.

Updated 22 February 2024

About the service

Lavender Court Residential Home is a residential care home providing personal care to up to 18 people. The service provides support to older people, some of whom may live with dementia. At the time of our inspection there were 18 people using the service. The care home accommodates people in one adapted building.

People’s experience of using this service and what we found

Systems, processes and practices safeguarded people from abuse. Risks to people were assessed and their safety monitored and managed. People were supported to maintain their independence. Sufficient numbers of staff were employed. Staffing rotas were arranged to meet people's needs. Medicines were administered safely by appropriately trained staff. People were protected from infection by effective IPC processes and practices. Lessons were learned and shared with staff.

People's needs and choices were assessed and care was planned to meet people's needs. Staff had the appropriate skills, experience and training to support people effectively. Staff teams worked well together and had access to a good level of detail in handovers. Staff were confident they received updates and an appropriate level of information. People were supported to eat and drink, where needed. People had good and timely access to healthcare, when needed, and were supported to access health appointments. People's needs were met by the home’s decoration and environment. Consent to care was sought and documented appropriately, including where people needed best interest decisions making on their behalf. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness, respect, and compassion. Warm, friendly, and positive interactions took place between staff and people. People were supported to express their views. People's privacy and dignity were respected.

People received care responsive to their needs. People's concerns were listened and responded to. People were supported at the end of their life to have a dignified death. People had been involved in producing their EoL care plans.

The provider had a clear vision to deliver exceptional high-quality care and support, which was shared with and understood by staff. Staff were highly motivated to deliver excellent quality care. There was a thoroughly embedded culture of openness and positivity throughout the home. The robust governance framework supported the delivery of high quality care and support. Assurance audits contained appropriate information to support this. Feedback from a variety of partners had been sought. This was used to support continuous improvement at the service. The service was very creative in exploring and using technology to support people's individual needs. The service worked in close partnership with other organisations to facilitate good outcomes for people, and was constantly exploring and developing connections to support the high quality care and deliver exceptional social interactions for people living at the home. The home was thoroughly embedded in the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 12 July 2017).

Why we inspected

This comprehensive inspection was part of CQC’s scheduled inspection approach.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.