Background to this inspection
Updated
26 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with two people using the service who shared their views and experiences about the service. We also spoke with the registered manager, the care coordinator and one care support worker. We reviewed a range of records. This included one person’s care records, one staff recruitment file, staff training and supervision information and other records relating to the management of the service.
Updated
26 October 2022
About the service
Independent Lifestyle Options Domiciliary Care is a domiciliary care agency providing personal care to people living in their own homes in the community. The service provides support to people with physical disabilities. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service were providing personal care to four people living together in one house in the community.
People’s experience of using this service and what we found
People were safe. Staff had been trained to safeguard people from abuse and knew how to manage risks to people, to keep them safe. There were enough staff to support people and meet their needs. The provider carried out recruitment and criminal records checks on staff to make sure they were suitable to support people. Staff followed current practice when providing personal care and when preparing and handling food which reduced infection and hygiene risks.
People were happy with the care and support they received from staff. People were involved in planning their care and support and could state their preferences for how this was provided. They received the care and support that had been planned and agreed with them because staff knew them well and understood how their needs and preferences should be met.
Staff received training to help them meet people’s needs. Staff were well supported and encouraged to continually learn and improve in their role. They put people’s needs and wishes at the heart of everything they did.
Staff helped people to eat and drink enough to meet their needs. Staff understood people’s healthcare needs and how they should be supported with these. Staff were caring and treated people well. They respected people’s rights to privacy, dignity and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to undertake activities that reflected their interests and preferences. They were supported to maintain relationships with the people that mattered to them.
The service was managed well. The management team understood how people’s needs should be met and monitored and reviewed the quality and safety of the service. They checked with people at regular intervals that the care and support provided was meeting their needs and sought their views about how the service could improve. There were systems in place to investigate accidents, incidents and complaints.
The service worked with healthcare professionals involved in people’s care and acted on their recommendations to deliver care and support that met people’s needs.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 9 February 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.