2 August 2023
During an inspection looking at part of the service
About the service
Agility Care is a residential care home providing accommodation and personal care for up to 5 people with a learning disability and autistic people. At the time of the inspection 4 people were living in the service.
People’s experience of using this service and what we found
Right Support: People living at Agility Care were kept safe. Care plans and risks assessments were effective in keeping people safe and free from harm. We have made a recommendation around the provider's management of analysing accidents and incidents. The home met people’s individual needs and promoted people’s independence as much as possible, such as accessing the local community, shopping, household chores and visits to and from family and friends. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People received care from staff who were patient, kind and passionate about their roles and determined to make a difference to people’s daily lives. Staff knew how to safeguard people and how to recognise and report potential abuse. People had their own care plans providing detailed guidance on how they wished to be supported. People were supported to make choices about what to eat and drink and were involved with the weekly menu planning.
Right Culture: People were supported by staff who had been recruited safely, were trained to carry out their roles effectively and who understood people’s individual care and support needs. Quality assurance audits were undertaken to monitor the quality of the service.
People and relatives were given the opportunity to provide feedback on how the service could be improved and things which were working well or not so well to enable the registered manager to make improvements where possible. Staff told us they felt supported in their roles and were able to speak up freely and openly.
Rating at last inspection and update
The last rating for this service was requires improvement (published 29 March 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that the provider considered current best practice guidance for the safe recruitment of staff. At this inspection we found the provider had acted on our recommendation and recruitment processes had improved.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Agility Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.