We carried out a review of the data available to us about Classic ResourcesUK Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Classic ResourcesUK Ltd, you can give feedback on this service.
Classic Resources is a domiciliary care service providing personal care to people in their own homes. Classic Resources also provide an emergency support service for hospital discharges. At the time of our inspection they were supporting two people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with the staff and the management.
At the time of the inspection no one was receiving support with their medicines. There was a policy in place and staff were trained to administer medicines if this changed in the future.
Infection prevention and control procedures were followed by staff and they had received training in donning and doffing of PPE. People confirmed staff always wore PPE and disposed of it correctly.
Safe staff recruitment processes were in place. Staff followed an induction programme, which included shadowing experienced staff. Staff training was up to date and the registered manager was in the process of accessing further specialist training.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People appreciated receiving care from the same staff group, who visited at the planned time and had not missed a call. If staff were going to be late, people were informed. People told us staff were kind, friendly, treated them with dignity and promoted their independence.
Care and support plans provided guidance for staff on how to support people with their care.
People knew how to raise a concern and were confident it would be dealt with appropriately.
Quality assurance audits were undertaken by the registered manager which provided oversight of the service.
The registered manager was passionate when speaking about the service, people they provided care for, and acknowledged the importance of valuing staff. Staff told us the registered manager was approachable and they were confident in their management skills.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on June 2017 and this is the first inspection.
Why we inspected
This was a planned inspection as a new service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.