• Care Home
  • Care home

Rose Villa

Overall: Good read more about inspection ratings

Grosvenor Villas, Lightfoot Street, Hoole, Chester, CH2 3AD (01244) 318567

Provided and run by:
Barker Care Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 15 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Rose Villa is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rose Villa is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there were two registered managers in post. One registered manager was registered for the regulated activity of ‘Accommodation for people who require nursing or personal care’ and the other registered manager was registered for the regulated activity of ‘Treatment of disease, disorder or injury’. The registered managers worked together and shared oversight of how the service was run and the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced on the first day of inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We visited the service and reviewed staffing levels and walked around the building to ensure it was clean and a safe place for people to live. We observed how staff supported people and provided care.

We spoke with six people who use the service, four relatives / friends, and 15 members of staff including the registered managers, area director, compliance officer, clinical lead, nurses, care workers, and auxiliary workers. We spoke to one health care professional.

We reviewed a range of records including six people's care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were examined.

Overall inspection

Good

Updated 15 July 2022

About the service

Rose Villa is a care home providing personal and nursing care to up to 30 people. The service provides support to older people and people with physical disabilities or dementia who require general nursing care. At the time of our inspection there were 30 people using the service.

Rose Villa is set within the Grosvenor Villas complex of care services and is a purpose build single story building. People have their own bedrooms and there are a variety of communal areas including living, dining and outside areas and adapted bathrooms. The main kitchen, laundry and offices for the services are shared with the other registered care homes on site.

People’s experience of using this service and what we found

People felt safe and well supported by staff who were suitably recruited. People received the medicines they needed and these were safely stored. Systems were in place to reduce further risks if people had incidents or there were safeguarding concerns. The home was clean and tidy and there were suitable systems in place to ensure checks, servicing and maintenance of the environment and equipment were being completed.

People’s needs were assessed, and staff were given the training and support required to meet people’s needs. The environment had been adapted to meet the needs of the people living there. People appeared to enjoy their food, although some of the feedback about the quality of food was mixed. People were given the support and encouragement they needed to eat and drink well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. People told us they felt involved in making decisions about their daily lives and that their preferences and choices were respected. People were supported to remain as independent as possible.

People were supported by staff who knew them well and care was person centred. A new care record system was in place and this needed to be embedded within the home. People were supported to have visitors and a range of activities and opportunities to access the community were available.

People and families were happy with the care they received at the home. People told us the registered managers were approachable and responsive, and they felt able to feedback ideas and make suggestions. Systems to check the quality of the home were in place including systems for feedback, observations and reviews of records. The provider and registered managers were committed to driving ongoing improvement in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 02 April 2019 and this is the first five domain inspection.

The last rating for the service under the previous provider was requires improvement (published 29 December 2018).

Why we inspected

This was a planned inspection of this newly registered service under the current provider registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.