The Care Quality Commission
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Chineham Medical Practice

Overall: Good read more about inspection ratings

Reading Road, Chineham, Basingstoke, Hampshire, RG24 8ND (01256) 479244

Provided and run by:
Chineham Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Chineham Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chineham Medical Practice, you can give feedback on this service.

23 July 2019

During a routine inspection

We carried out an announced comprehensive inspection at Chineham Medical Practice in Basingstoke, Hampshire on 23 July 2019 as part of our inspection programme.

At the last inspection in June 2018, we rated the practice as requires improvement for providing safe and effective services resulting in an overall rating of requires improvement because:

  • The practice’s systems, processes and practices did not always keep people safe.
  • Members of staff had not received the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.

The full comprehensive report on the June 2018 inspection can be found by selecting the ‘all reports’ link for Chineham Medical Practice on our website at .

At this inspection (July 2019), we found improvements had been made and however this data had not been externally validated the provider is now compliant with the regulations. We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • All staff were actively engaged in activities to monitor and improve quality and clinical outcomes. Patients now received effective care and treatment that met their needs. This was evidenced through specific areas of improvement, clinical audits and health promotion.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. There was a clear, systematic and proactive approach to seeking out and embedding new and more sustainable models of care.

Whilst we found no breaches of regulations, the provider should:

  • Look at methods to improve the uptake of cervical cancer screening for eligible patients.

  • Ensure complaint information and contact details are displayed within waiting and reception areas within the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Bennyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 June 2018

During a routine inspection

This practice is rated as Requires Improvement overall. (Previous rating February 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Requires Improvement

Are services effective? – Requires Improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Chineham Medical Practice on 21 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • Several mandatory training modules were not up to date for some members of staff.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Patient outcomes data was below local and national average in some areas. For example, Quality and Outcome Framework (QOF) data had not been fully addressed with regards to clinical indicators for diabetes and mental health outcomes.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it for urgent reasons.
  • The practice scored higher than local and national averages in the National GP Survey for treating their patients with kindness and compassion.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • Staff had been supported to develop their professional skills and remained at the practice in their new roles which benefited the patient population.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
  • Ensure care and treatment is provided in a safe way to patients.


The areas where the provider should make improvements are:

  • Review arrangements for identifying and registering patients who are also carers.
  • Review practice policies to ensure all contain up to date information and feature an appropriate review date.
  • Continue to review patient feedback regarding access to appointments and the experience of making appointments.
  • Review how Quality and Outcome Framework (QOF) data is monitored to improve clinical indicators in diabetes, mental health and uptake of cervical screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

17 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Chineham Medical Practice on 17 February 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, caring, effective, responsive and well led services.

It was also good for providing services for older people, people with long term conditions, working age and recently retired people, families, children and young people, people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Learning from incidents was not consistently shared with relevant staff members.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks, fire safety and portable electrical appliance testing.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff considered they had received training appropriate to their roles and any further training needs had been identified and planned for.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had a number of policies and procedures to govern activity; these were in the process of being reviewed by the practice manager.
  • Focus groups for particular population groups were held and included the use of online surveys where patients could respond to questions anonymously if they chose to.
  • The registered manager was unfamiliar with the legal responsibilities of being a registered person.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice