We carried out a review of the data available to us about Helping Hands Shipley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Shipley, you can give feedback on this service.
Helping Hands Shipley is a domiciliary care service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 13 people with personal care.
People’s experience of using this service and what we found
People received the care they needed to keep them safe and well. Feedback about the quality of the care and support was good. People were supported by consistent and caring staff. Medicines were managed safely. Staff followed good infection control practises including wearing personal protective equipment when supporting people.
Staff knew people well and supported them based on their needs, choices and preferences. They were knowledgeable about people and the topics we asked them about. Staff had received a high level of training which had provided them with the necessary knowledge to meet people’s needs. This was reviewed regularly to ensure staff had the skills to meet people’s needs. Staff spoke very positively about the support they received and the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans were detailed and up to date and contained person centred information.
The service promoted high quality, person centred care and had an open and honest culture. Audits and checks were in place to monitor the quality of the service. The registered manager was approachable and supportive and provided strong leadership to the team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service did not have a rating.