SpaMedica Widnes

We have not previously rated this location. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Most staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service with outcomes that were consistently significantly better than the England average when compared to other services. Mangers provided staff with opportunities to increase their skills and competencies. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Routine services were available five days a week although there was access 24 hours a day seven days a week to further support or treatment if needed.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. Feedback from patients was consistently very positive.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, were focused on holistic person-centred care and made it easy for people to give feedback. Patient experience was important to the organisation as a measure of the outcome of treatments. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However;

• Not all staff had received training in key skills at the time of inspection.