Background to this inspection
Updated
11 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 November 2016 and was announced. This was to ensure someone would be available to speak with us and show us records. One Adult Social Care inspector carried out this inspection.
Before we visited the service we checked the information we held about this location and the service provider, for example, inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in caring for people who used the service, including commissioners and safeguarding staff. Information provided by these professionals was used to inform the inspection.
Before the inspection, the registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to inform our inspection.
During our inspection we spoke with three people who used the service and three family members. We also spoke with the registered manager, care manager and two staff members.
We looked at the personal care or treatment records of three people who used the service and observed how people were being cared for. We also looked at the personnel files for three members of staff and records relating to the management of the service, such as quality audits, policies and procedures. We also carried out observations of staff and their interactions with people who used the service.
Updated
11 January 2017
This inspection took place on 23 November 2016 and was announced. This was to ensure someone would be available to speak with us and show us records.
CMG Hampshire Outreach and Home Support Services provides care to people living in their own homes and also provides care to five people living at a supported living service. On the day of our inspection there were 13 people using the service.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
CMG Hampshire Outreach and Home Support Services was last inspected by CQC on 12 November 2013 and was compliant with the regulations in force at that time.
Risk assessments were in place for people who used the service and staff and described potential risks and the safeguards in place. Staff had been trained in how to safeguard vulnerable adults. Accidents and incidents were appropriately recorded and investigated. Medicines were appropriately administered and recorded.
The registered provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. Staffing levels were appropriate to meet people’s care and support needs. Staff were suitably trained and staff received regular supervisions and appraisals.
The registered provider was working within the principles of the Mental Capacity Act 2005 (MCA).
Staff were aware of, and supported people with, their nutritional needs. Care records contained evidence of visits to and from external health care specialists.
Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.
People who used the service and family members were complimentary about the standard of care provided by CMG Hampshire Outreach and Home Support Services.
Care records showed that people’s needs were assessed before they started using the service and care plans were written in a person centred way.
Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs.
People who used the service and family members were aware of how to make a complaint however there had been no formal complaints recorded at the service in the previous 12 months.
Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. Family members told us the management were approachable and communication was good.