We carried out a review of the data available to us about Northamptonshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Northamptonshire, you can give feedback on this service.
Northamptonshire Carers Is a charitable organisation registered with CQC as a Domiciliary care provider, providing personal care to people in their own homes. This specialised service provides people with overnight support returning home from a hospital stay which also supports the main carer with a break from their caring role. The service also provides a short-term evaluation service, assessing people for their specific overnight needs, to help people settle back at home with additional support from ongoing care professionals.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were ten people receiving care regulated by CQC.
People’s experience of using this service and what we found
People received safe care. The people and their relatives told us they thought the care was safe and staff were aware of their responsibility to keep people safe. People told us they were very happy with the service and staff were caring and respectful.
There were risk assessments in place to assess people’s needs and environmental safety checks were in place to ensure people and staff were safe from harm.
Staffing levels were adequate and safe recruitment procedures were followed to ensure suitable staff were employed. People and their relatives told us they felt staff were well trained.
People were supported to take their medicines and were provided with their ongoing nutritional requirements. People’s ongoing healthcare needs were monitored and reported on to ensure their main carers were aware of any changes.
The service was well led. People and their relatives had the opportunity to give feedback and make suggestions to improve the service. Staff felt well supported by the management team. Relatives told us the registered manager was open and receptive to comments.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was a first rating inspection.
Why we inspected
This was a planned rating inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.