Archived: Cade Care Supported Living

Cade Care provides support for one person in a supported living scheme. The building has been adapted to meet the person’s needs.

People’s experience of using this service and what we found

Staff and relatives were extremely positive about support and care provided by this service. For example, comments included, “A great staff team who are so kind and sensitive.” Also, “They are a fantastic team, they could not care for my [relative] any better. They are kind, caring and so patient.” Staff were recruited safely, and sufficient numbers were deployed to provide the right support for the person. Staff demonstrated a good understanding about safeguarding people from the risk of abuse. They knew what action to take if they suspected abuse was happening. Staff managed the persons medicines according to national guidelines and confirmed they had received training. Staff assessed and helped manage avoidable risks. In addition, any incidents that occurred would be analysed and lessons learnt from them. The building was clean and hygienic. This reduced the risk of infection outbreaks. The infection prevention and control policy wase up to date. Staff followed infection control guidance ensure the safety of the person and visitors.

Care and support were planned to ensure the persons needs and wishes were taken into account. Risks were assessed and carefully monitored to ensure individuals safety.

The persons received support with their healthcare and nutritional needs. they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive about access to specialist training courses. One staff member said, “We have a really good training programme that is supported by the manager and regularly updated.”

Activities were varied, staff had worked hard with the person and relatives to provide meaningful social activities to provide stimulation and exercise for the person. No complaints had been received since the service was registered.

The management team had extensive auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service and improvements made when they were identified.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports Care Quality Commission to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting maximises people's choice, control and independence.

Care and support had been developed around individual assessed needs. Staff worked in a way which promoted the persons independence. For example, a staff member said, “We are supporting [person] to choose healthier option foods and it is working well.”

Right care:

• Care is person-centred and promotes people's dignity, privacy and human rights

Care support plans were person centred and ensured the individual and family were involved in the development and review of their plan as far as possible. Training and support for staff ensured human rights was at the heart of the delivery of care and support.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

The ethos of the supported living service was to develop and target support which suited the individual and helped them live the best life possible in an area they wished to live.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us June 2019 and this was the first inspection.

Why we inspected

This was a planned inspection based on the first inspection since their registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

Follow Up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.