We carried out a review of the data available to us about KC Care & Social Activities Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about KC Care & Social Activities Limited, you can give feedback on this service.
KC Care and Social Activities is a care at home service which provides personal care and support to older adults. At the time of our inspection there were 20 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service
There was a quality monitoring system in place, areas for improvement were identified and staff were informed of any changes that arose from audits. However, there was not always documentary evidence that this had been carried out. The registered manager had identified the shortfalls in documentation and was in the process of implementing a new electronic quality monitoring system, where all audits would be documented with actions. Staff were receiving training to be able to use the new system. This will then need embedding into practice to ensure effective monitoring to continually drive improvements.
We have made a recommendation that the registered manager continues to implement the new electronic quality assurance system and ensure it is embedded into practice.
People told us they felt safe. Staff understood safeguarding and whistleblowing procedures. There were sufficient numbers of staff employed to meet people’s needs. Staff we spoke with also confirmed this. There was a safe recruitment process, which ensured only staff suitable to work with vulnerable adults were employed. Accidents and incidents were monitored, however, documented evidence of lessons learnt was being improved. Risks to people were identified and assessments were in place, which were being reviewed as part of the new electronic care plan records that were being implemented. People were protected by the prevention and control of infection. Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Some minor documentation issues were identified in regard to medicines. These were addressed by the registered manager following our site visit.
Staff we spoke with were knowledgeable about people needs. Staff had received effective training to ensure their knowledge was up to date. Staff were supervised and supported. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice however, documentation to evidence this was being completed at the time of our visit.
People we spoke with told us staff were extremely kind and caring. Relatives we spoke with were positive about the care and support provided. Staff we spoke with understood people’s needs and described how they respected their dignity. One person said, “The carers are nice, kind and pleasant people. They are caring towards me and will do anything that I ask.” Relatives felt listened to and said complaints were appropriately dealt with and resolved. People we spoke with told us their views were listened to and obtained. Feedback from staff was extremely positive about the leadership and support received for them to be able to fulfil their roles and responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in May 2019 and this is the first rated inspection.
Why we inspected
The inspection was prompted in part due to concerns received about infection prevention and control policies and guidelines which had not been followed, putting people at potential risk. A decision was made for us to inspect and examine those risks.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
KC is a domiciliary care agency proving care and support to people in their own homes in the community. At the time of our inspection eight people received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, eating and medication. Where they do we also consider any wider social care provided.
People’s experience of using this service:
People and relatives we spoke with told us staff were excellent and made them feel safe. Staff understood safeguarding and whistleblowing procedures. We found adequate staff were employed to meet people’s needs. The recruitment process was robust to ensure only staff suitable to work with vulnerable adults were employed. The registered manager promoted a focus on openness and transparency. This ensured staff learned when things went wrong. Accidents and incidents were monitored to enable positive risk taking. People were protected by the prevention and control of infection. Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Documentation to improve systems was being implemented at the time of our inspection.
People told us they were supported by the same group of staff, which ensured consistency. People told us staff were flexible and their care was consistently delivered to meet their needs and choices.
The registered manager monitored the quality of the service to make sure they delivered a high standard of care. People and family members spoke positively about the quality of the service. Staff said they were comfortable raising any concerns and the management team were approachable. People and their relatives were able to feedback on the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us in May 2019 and this is the first inspection.
Why we inspected:
This was a planned inspection in line with our covid 19 pandemic methodology. The service had been registered for over a year with the CQC and had not been inspected, therefore we carried out a focused inspection looking at safe and wellled to ensrue people using the servie were safe.
Follow Up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.