3 September 2014
During a routine inspection
Before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Patients told us they could express their views and make informed decisions about their treatment.
Patients experienced care, treatment and support that met their needs and protected their rights. A member of staff we spoke with told us, 'I am very proud of this practice, we work together and it has a family feel', and another member of staff said, 'The dentists are always willing to help patients'.
There were procedures in place to clean and sterilise dental equipment to minimise the risk of patients getting an infection.
The practice had an effective complaints system.