We carried out a review of the data available to us about Day Opportunities DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Day Opportunities DCA, you can give feedback on this service.
4 Shanter Close provides personal care and support to people living in the community. The service specialised in providing flexible support to people with learning disabilities and autism. Support was provided to ten people who were living in three houses in the town of Halifax.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
Management and staff had an extremely positive impact on people's lives and went above and beyond to understand and respond to people's needs and preferences. They supported people's ability to express themselves and included their wishes and aspirations in support planning and activities. People were actively involved in the local community and had access to a broad range of meaningful activities which improved their quality of life, developed their self-confidence and their self-esteem.
The service was well led by a committed and skilled management team who led by example. They used effective audits to provide high-quality, person-centred care. People spoke highly about the service provided and the impact it had on people. Good partnership working had improved people’s independence, safety and wellbeing. Staff were observed to be kind, patient and caring and had developed good relationships and friendships with people. People were supported respectfully in ways that upheld their dignity. People were supported to express their views and provided with a person-centred service.
People were safe and protected from the risk of abuse and avoidable harm and people were comfortable and happy in the company of staff. Safeguarding adults’ procedures were in place and staff understood how to protect people from abuse. Recruitment processes ensured new staff were suitable. There were enough staff to meet people's needs flexibly and to ensure their safety. People received their medicines when they needed them from staff who had been trained and had their competency checked. Detailed risk assessments included positive risk taking to optimise people's opportunities to engage in activities.
People's needs were thoroughly assessed in line with good practice guidance which ensured positive outcomes and a good quality of life. People's health needs were identified and closely monitored. People were supported with eating and drinking, and specialists were involved when required for people who were nutritionally at risk. Induction training was thorough and ongoing training and support for staff was kept up to date.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 June 2019 and this is the first inspection.
The last rating for this service was good (published 12 December 2016). Since this rating was awarded the registered provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.