We carried out a review of the data available to us about The Manor House Barnard Castle on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Manor House Barnard Castle, you can give feedback on this service.
The Manor House is a residential care home providing personal care to 60 people aged 65 and over at the time of the inspection. The service can support up to 76 people. The home is purpose built with one of the areas on the ground floor specialising in providing care to people living with dementia.
People’s experience of using this service and what we found
The service was well decorated, clean and comfortable throughout. The area of the home designated to care for people living with dementia was not in keeping with best practice guidance for people living with this condition. We have made a recommendation about the environment.
People’s mealtime experiences together with the management of food required attention. Although there was no harm caused to people, we have made a recommendation to review the provision of food.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the service provided safe care. Checks were carried out on staff before they began working in the home. The provider had taken steps to recruit additional staff and used agency staff when required. Risks to people were assessed and actions taken to prevent accidents and incidents. The management team review incidents and share learning.
Staff were caring towards people. They understood people’s needs and promoted their dignity and independence.
Staff were provided with guidance on how to meet people’s needs through detailed care plans. People were given the opportunity to engage in an activities programme. Complaints about the service had been appropriately addressed. Staff had discussed with people and their relatives how they wished to be cared for towards the end of their life.
The management team in the service carried out quality audits to assess standards in the home. Staff told us the culture in the staff team was improving and suggested further improvements. People, their relatives and staff were given opportunities to be involved in the service. There were good working arrangements with other professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 July 2019 under a new owner and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated under the new owner.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.