24 February 2023
During an inspection looking at part of the service
Hamilton House is a care home that can accommodate up to 36 people who require residential care. The home can provide care to people who might be living with dementia. Hamilton House is an older style property and is set out over three floors. At the time of the inspection 31 people were living at the home.
People’s experience of using this service and what we found
Medicines were managed safely, and people received their medicines as prescribed. The provider had made improvements to safe recruitment and risk management practices.
Staff regularly assessed the risks associated with people's care and well-being and took appropriate action to ensure the risks were managed and that people were safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led by a registered manager who was committed to improving people's quality of life. We received positive feedback about the management of the service.
The provider and registered manager had developed effective quality assurance processes which were used to improve people's care. The service had a clear management and staffing structure in place and staff worked well as a team. Staff worked well with external social and health care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 20 December 2019).
At our last inspection we recommended the provider reviewed processes for recording risks associated with individual's emotional needs and learning from untoward events.
At our last inspection we recommended the provider introduced robust processes to protect people from the risks associated with being cared for by staff who are not suitable for the role.
The provider had acted on these recommendations and made improvements.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.