A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?We used a number of different methods to help us understand the experiences of people using the service, because people using the service had complex needs which meant they were not able to tell us their experiences. We observed the care provided and the interaction between staff and people who used the service. We also spoke with six care staff. We also read comments from relatives and spoke with a health care professional.
Below is a summary of what we found. The summary describes what people using the service and staff told us, what we observed and the records we looked at. If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found:
Is the service safe?
We observed that staff were constantly supervising people to ensure that they were safe. Care records contained risk assessments which provided guidance to staff on action to take to keep people safe. CQC monitors the operation of the Deprivation of Liberty Safeguards (DOLs) which applies to care homes. While no applications have been submitted, appropriate policies and procedures were in place. When speaking with staff we found most had an understanding of the Mental Capacity Act (MCA) 2005 and the DOLs and how it applied to the people they were providing care and support to on a daily basis.
Is the service effective?
Comments from relatives and a health care professional indicated that the service was effective and responsive to the needs of people. People's health and care needs were assessed with them, and they were involved in writing their plans of care. People's likes and dislikes were documented and staff we spoke with were aware of these. There was evidence that people's needs had been attended to by healthcare professionals such as psychiatrist, dentists and their GP.
Is the service caring?
We observed that people who used the service were well cared for. We saw staff attending to people and offering them drinks. Staff were gentle and pleasant towards people. We noted that people were able to approach staff freely and came to them when they needed help. Comments from a health care professional and relatives indicated staff were caring towards people. People's preferences, interests, aspirations and their diverse needs had been recorded and care and support had been provided in accordance with people's wishes.
Is the service responsive?
We observed that staff were attentive towards people and when people needed help or attention, staff responded immediately. During the inspection, a few people changed their choice of meals and this was accommodated by staff. People's bedrooms had been refurbished and decorated to suit people's needs.
Is the service well-led?
The home did not have registered manager. An area manager who was knowledgeable about the role and responsibilities was overseeing the day to day management of the home. There were arrangements for monitoring the quality of care provided. Regular audits on all aspects of care, health and safety were carried out. As a result the quality of the service was continuingly improving.