We carried out a review of the data available to us about Caremark Maidstone on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark Maidstone, you can give feedback on this service.
Caremark Maidstone is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 26 people at the time of the inspection.
People’s experience of using this service and what we found
People spoke highly of the staff and the care they received from the agency. Comments included, “We chat they are jolly, and we have a laugh. It makes me happy” and, “It’s a godsend having people to help, it has been brilliant.” A relative said, “I am so happy with them, they have bent over backwards to look after us.”
People felt safe with staff that knew them well and knew how to meet their needs. Staff received training and knew the action to take if they suspected abuse. Staff followed guidance to reduce risks posed to people. People received consistent support from staff that had been recruited safely. Systems were in place for the event of a member of staff running late.
People’s needs were assessed, and person-centred care plans were developed with them. People were involved in their care plan review and changes were made, if necessary. People were at the centre of their care and the service they received. Feedback from people, relatives and staff was sought and acted on.
Medicines were managed safety and people received their medicines as prescribed. Staff followed people’s individual care plans which outlined any support they required to manage their medicines. Staff followed guidance to reduce the risk of infection.
Staff had been trained to meet people’s needs and felt supported in their role. Staff spoke highly of the support they received from their line manager and the management team. One member of staff said, “I can get hold of them at any time, they get back to you straight away. I think they are an amazing company.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team were committed to providing a high-quality service to people with a strive to continuous improvement. Systems were in place to monitor the quality of the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 July 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.