Archived: FitzRoy Supported Living Coventry

Updated 9 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this Inspection.

Service and service type

This service provides care and support to people living in two ‘supported living’ settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with CQC. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information received we had received about the service since they registered with CQC

The provider did not complete the required Provider Information Return as they did not receive a request for this. This is information providers are required to send us with key information about the service, what it does well and improvements they plan to make. We took this into account in making our judgements in this report. We used all of this information to plan our inspection.

During the inspection-

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with three members of care staff. The registered manager was unavailable during the inspection due to illness, so we spoke with the manager from another service who was providing cover.

We reviewed a range of records. This included two people’s care and medication records and three people’s risk assessments and reviewed a variety of records relating to the management of the service, including audits, policies and procedures.

After the inspection –

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 9 September 2021

About the service

FitzRoy Supported Living - Coventry is a supported living service which is registered to provide personal care. The service is registered to provide support to adults with a learning disability. The service can support up to six people. At the time of the inspection they were supporting six people, all of whom were receiving personal care.

People’s experience of using this service and what we found

People using this service were safe, happy and relaxed. They told us they loved the staff and wouldn’t want anyone else to support them. A relative we spoke with described the staff as “excellent” and felt the support provided by Fitzroy was an improvement to support from the previous providers.

Staff understood how to keep people safe. Individual and environmental risk was identified, assessed and well-managed. There were enough staff to support people and staff knew people well. Staff wore appropriate personal protective equipment in line with government guidance when supporting people. Systems were in place to ensure medicines were administered safely and in line with the preferences of each individual.

Staff development was supported by a thorough induction, support from the management team and training relevant to the needs of the people they cared for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care supported people to live an independent life with the right support. Staff promoted people’s rights to independence and choice. Staff ensured people were involved in developing their care plans which were individualised and personal to them.

Staff ensured the service was responsive to people’s needs. They developed care plans in partnership with the people they supported and their relatives to ensure they were in line with people’s preferences, religious and cultural beliefs and values. Staff respected people’s preferred method of communication and ensured aids were available to support this. The service had not received any recent complaints but had processes in place to investigate these if they needed to.

The registered manager had systems and processes in place to learn from incidents and events at the service. They had contingency plans which covered emergencies and management of the service due to Covid-19. People and staff were satisfied with the service provided. Staff felt well supported and spoke highly of the registered manager. There were processes in place to monitor the quality of care and the management team worked in an open and transparent way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 26/07/2019 and this is the first inspection.

Why we inspected. This was a planned inspection because the service had not been previously rated.