We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
The inspection was announced. We told the provider two days before our visit that we would be coming to ensure that the people we needed to talk to would be available.
There was a registered manager in place and they had worked at the service for five months. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
Diverse Abilities Plus Limited provides a supported living service for people with a learning disability, autistic spectrum disorder, older people, physical disability and younger adults. The service was supporting 35 people in 17 supported living properties. This is where people receive personal care and support in their own properties, some of which are shared with other people.
Some of the people we visited had complex needs and were not able to tell us their experiences. We saw that those people and the other people we spoke with were happy and relaxed with staff.
Staff had made some decisions on behalf of people because they were not able to make these themselves. Some people did not have their mental capacity assessed, and decisions made in their best interests were not recorded as they should have been as directed by the Mental Capacity Act. This was an area for improvement.
There were safe systems in place to safely manage and administer medicines for most people. However, we found that one person did not receive one of their medicines as prescribed on two occasions. This was an area for improvement.
People received care and support in a personalised way. Staff knew people well and understood their needs and the way they communicated. We found that people received the health, personal and social care support they needed. However, we found there was no system for recording or monitoring one person's weight. This was important because the person was at risk because they had complex health and dietary needs. This was an area for improvement.
One person told us they felt safe and other people were relaxed with staff which may have indicated they were comfortable with staff. Four relatives we spoke with said people were safe. Staff knew how to recognise any signs of abuse and how they could report any allegations.
Any risks to people’s safety were assessed and managed to minimise risks. We saw people were supported to take part and try new activities and experiences in their homes and in the community.
People, professionals and relatives gave positive feedback about staff employed by Diverse Abilities Plus but they raised concerns about the use of agency staff and the impact this had on the service people received. The registered manager had recruited more staff to reduce the agency use and had made sure regular agency staff were used where possible.
Equipment was maintained and serviced as needed. People told us equipment was repaired promptly.
Staff were caring and treated people with dignity and respect. People and staff had good relationships. People had access to the local community and had individual activities provided.
Staff received an induction, core training and some specialist training so they had the skills and knowledge to meet people’s needs.
People and their relatives knew how to raise concerns or complaints. People and relatives were regularly consulted by the provider using surveys and meetings.
The culture within the service was personalised and open. There was a clear management structure and staff, relatives and people felt comfortable talking to the managers about any issues and were sure that any concerns would be addressed. There were systems in place to monitor the safety and quality of the service provided.