14 February 2014
During a routine inspection
We found people were involved in making decisions about their care and their views were taken into account and acted upon.
People received care that met their needs and was planned and delivered in a way that was intended to ensure their safety and promote their welfare. A family member said, 'They do look after him really well and I scrutinise things ' who they are, the training they've had, because it's a worry. [Family member] interacts well with staff and is happy and says they like it. They've fed things back about [family member's] health and we're still involved. Staff care and they do act in their best interests.'
People were protected from abuse because the provider had systems in place to identify and respond to allegations of abuse if necessary. When we spoke with the person using the service, family member and health professional no concerns were raised about the service.
Staff had been appointed after documents had been received that demonstrated their suitability to be employed.
The service had quality checking systems in place to manage risks and assure the health, welfare and safety of people who received care but these had not yet been fully implemented.