We carried out a review of the data available to us about Dunston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dunston, you can give feedback on this service.
Dunston is a supported living service providing personal care to two people at the time of the inspection.
People’s experience of using this service and what we found
People received good care from kind and caring staff. People and staff had developed positive relationships which meant they interacted well. Staff treated people with dignity and respect.
Staff endeavoured to keep people as safe as possible. Staff knew about the whistle blowing procedure and were confident concerns would be taken seriously and dealt with. Staffing levels were sufficient to enable people to receive personalised care. People received their medicines on time and staff followed good IPC procedures to prevent infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice. People's needs were fully assessed to identify the care they required. This included discussing their wishes and aspirations for the future. Staff received good support and the training they needed. People were supported to have enough to eat and drink and to access health care services.
People were involved in developing personalised care plans, which included goals for people to work towards. The provider followed the Accessible Information Standard (AIS). Information was made available in accessible formats to help with people’s understanding, such as safeguarding and how to complain. There had been no formal complaints received about the service.
There was a positive, relaxed and welcoming atmosphere. People, relatives and staff were encouraged to share their views about the service. The provider had a structured approach to quality assurance which was used to improve the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service prioritised people’s needs and staff supported them to make choices and promote their independence. People received personalised care and were treated with dignity and respect. The service had a person-centred ethos focused around the wishes of people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection to assess the standard of care delivered by the service and award a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.