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Citibase Slough

Overall: Good read more about inspection ratings

23 Cowley Crescent, Uxbridge, UB8 2HE 07899 295548

Provided and run by:
Red Brick Care Ltd

Latest inspection summary

On this page

Our current view of the service

Good

Updated 20 May 2024

Assessment activity started on 22 May 2024 to 24 June 2024. Citibase Slough is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 20 people who received personal care. The inspection was prompted in part due to concerns regarding staff training, policies not being accessible for staff and concerns regarding peoples care plans. The reasons for inspection was to also look at the previous breaches of regulations to assess whether the service has improved. We did not assess all quality statements at this inspection. We looked at 4 key questions: Safe, Effective, Responsive and Well-led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The last rating for this service was requires improvement (published 25 October 2022). At this assessment we found improvements had been made and the provider was no longer breaching any regulations and has now improved to a rating of good. Systems were in place to help protect people from the risk of harm. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s care and support plans reflected their range of needs. Staff told us they felt supported by their colleagues although some staff told us that they were not confident or comfortable to raise some issues with management. Systems were in place to monitor aspects of the service and quality of care provided continuously.

People's experience of the service

Updated 20 May 2024

As part of the assessment, we reviewed all the information we held about the service. This included reviewing the last inspection report and we reviewed a range of records. We contacted relatives of people who used the service , and received feedback from staff. Peoples relatives spoke positively about the caring attitude and empathy shown by care staff. Relatives felt that their family members were safe and comfortable in the presence of care staff. People had good relationships with staff and the manager and felt that their needs were met. The agency worked well with other professionals to help make sure people's care was personalised and safe.