Archived: Ardtully Retirement Residence

Ardtully Retirement Residence is a residential care home providing personal care for to up to 26 people. The service provides support to older people some of whom may be living with dementia. At the time of our inspection there were 21 people using the service.

People’s experience of using this service and what we found

The service was not always well led. The registered manager did not have full oversight of the service.

Risks to people had not all been identified and assessed accurately.

People were supported to have choice and control of their lives. However, whilst mental capacity assessments had been completed and best interests decisions made, applications were not always made for Deprivation of Liberty Safeguards (DoLS) as required. This meant we were not assured people were supported in the least restrictive way possible.

People were supported to maintain relationships with their family and friends and take part in activities.

Families were very positive about the care received; one said, “Staff do as much and more than I could possibly do [for relative] at home.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 21 March 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can see what action we have asked the provider to take at the end of this full report.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified breaches in relation to the oversight of the service, consent, and assessment of risk. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

• The service had provided a safe space for people to continue to receive visitors.

• The service was clean and hygienic and systems were in place for cleaning to be carried out regularly.

• The provider followed good practice guidance to support the safe admission of people into the service.

• Staff were trained in using PPE and the service had designated areas for staff to put on and remove PPE. The service disposed of PPE safely.

• The registered manager had carried out a range of risk assessment on staff and the people who used the service.