Carers Trust North Bucks & Milton Keynes Also known as TuVida

Carers Trust North Bucks & Milton Keynes is a domiciliary care agency. They provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 30 people were receiving personal care.

People’s experience of using this service and what we found

Not all known risks to people had been assessed and strategies to mitigate these risks recorded. However, the manager implemented the risk assessments immediately following the site visit.

Medicines recording required improvement. Medicine administration records were not always recorded correctly with all of the information required to monitor medicines.

Care plans were not always person centred or contained factual up to date information within them. The manager made the amendments needed immediately after feedback was given.

Systems and processes were not always effective in ensuring all documents were accurate, complete and up to date. Audits completed had not identified the concerns we found on inspection. The manager was in the process of improving how the oversight of the service was completed.

People were supported by staff who had been recruited safely and had the required training to meet their needs. Staff understood safeguarding processes and how to recognise signs of abuse.

People told us staff were kind and caring and that people felt safe with staff. Staff respected people's right to privacy and dignity and promoted independence.

Staff wore appropriate personal protective equipment and followed government guidance on reducing the spread of COVID-19.

Staff supported people to live healthy lives and contacted health professionals as required.

People, relatives and staff all knew how to complain. Policies and procedures were in place identifying how and when a complaint needed to be responded by. Complains received had been investigated within the providers specified timeframe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 September 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.