We carried out a review of the data available to us about NW Counselling Hub on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about NW Counselling Hub, you can give feedback on this service.
This service is rated as Good overall
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an unannounced comprehensive inspection at NW Counselling Hub as part of our ongoing comprehensive mental health inspection programme.
This service is registered with CQC under the Health and Social Care Act 2008 in August 2019 to provide treatment of disease, disorder or injury by the prescribing of medication and has never been inspected.
Dr S Jajawi is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
The provider conducted safety risk assessments and had appropriate safety policies, which were regularly reviewed. They outlined clearly who to go to for further guidance. The service had systems to safeguard children and vulnerable adults from abuse.
Patients received coordinated and person-centred care. consultant psychiatrists referred to, and communicated effectively with, other services when appropriate, for example memory assessment services.
The service sought feedback on the quality of clinical care patients received. Feedback from patients was positive about the way consultant psychiatrists and administrator treated people.
The provider understood the needs of their patients and improved services in response to those needs. They offered to switch off the camera facility if this caused anxiety whilst undertaking virtual appointments. The facilities and premises were appropriate for the services delivered.
The provider had a clear vision and set of values for the service which included aa realistic strategy and supporting business plans to achieve priorities. The registered manager had developed and monitored progress against delivery of the vision, values and strategy and their role in achieving them.
We saw the following outstanding practice:
All the letters sent to patients contained information on a variety of organisations that provide out of hours support, for example The Samaritans, Sane Line, Single Point of Access and Emergency services.