We carried out a review of the data available to us about Manuella Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Manuella Care, you can give feedback on this service.
About the service
Manuella Care is a domiciliary care agency providing personal care and support to nine people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Relatives we spoke with told us they felt their loved ones were safe and staff treated them in a caring and respectful manner. Staff were compassionate and kind and the care provided met their expectations.
Relatives told us their family members received care from staff who knew their needs well and arrived on time.
People were supported by a small but stable staff team who had the skills and knowledge to meet their needs. Staff spoke passionately about the people they supported and were committed to providing a responsive and caring service in line with people's wishes.
Risks to people's health and wellbeing had been assessed and this included risk of falling and pressure sores. There was guidance for staff on how to minimise risks to people.
People were supported to access appropriate healthcare where necessary to maintain their health and wellbeing. Where needed, people received their medication as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff recruitment checks were robust and ensured staff were suitable to work with people in a care setting. Staff induction, on-going training and support enabled them to carry out their roles effectively.
People knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.
Governance systems and oversight of the service were robust. Issues were identified, and actions taken to address any shortfalls.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in June 2013 and this is the first inspection. The service was not supporting anyone with personal care previously, hence why we did not inspect sooner.
Why we inspected
This was the service first planned inspection since it was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.