Stanstead Dental

Updated 4 June 2015

We carried out an announced inspection on 06 May 2015. This inspection was carried out by a CQC

Inspector and a specialist advisor.

We informed the NHS England local area team that we were inspecting the practice and did not receive any information of concern from them. The practice sent us their statement of purpose and a summary of complaints they had received in the last 12 months. We also reviewed further information on the day of the inspection.

We spoke with four patients who used the service on the day of our inspection and reviewed 20 CQC comment cards that had been completed by patients prior to the inspection. We also spoke with four members of staff, including the principal dentist. We reviewed the policies, toured the premises and examined the cleaning and decontamination of dental equipment.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 June 2015

We carried out a comprehensive inspection of Stanstead Dental on the 6th May 2015. The practice offers both NHS and private treatments. The staff structure of the practice consists of a principal dentist, a dental nurse, a receptionist and a trainee dental nurse. There is also currently a locum dentist working in the service.

We spoke with four patients who used the service on the day of our inspection and reviewed 20 CQC comment cards that had been completed by patients prior to the inspection. The patients we spoke with were complimentary about the service. They told us they found the staff to be friendly and informative. They felt they were treated with respect. The comments on the CQC comment cards were also very complimentary about the staff and the service provided.

During the inspection we spoke with four members of staff, including the principal dentist.

To assess the quality of care provided by the practice, we looked at practice policies and protocols and other records. Our key findings were as follows:

• There were appropriate infection control procedures in place to minimise the risk and spread of infection
• There was appropriate equipment available for staff to undertake their duties and the equipment was well maintained.
• Patient’s needs were assessed and care was planned and delivered in line with current best practice guidance for example from the National Institute for Health and Care Excellence.
• Patients told us they were treated with dignity and respect and involved in treatment planning.
• The practice had procedures in place to take into account any comments, concerns or complaints.
• The principal dentist had a clear vision for the practice. Staff told us they felt well supported and comfortable to raise concerns or make suggestions. There were appropriate governance arrangements in place.

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.