28 March 2019
During a routine inspection
Rainbow Trust Children’s Charity 10 provides personal care and emotional support to children experiencing very serious illness, resulting from birth abnormalities or onset of illness for other reasons. The provider operates eight registered services in England and this local service operates in boroughs north of the river Thames. At the time of this inspection there were five children, living in four families, receiving a few hours personal care and emotional support each week.
People's experience of using this service:
The service placed the children and their families at the heart of the support they provided. Each family was provided with a package of support usually a few hours each week, however the amount of support provided was flexible and based on each child and their family’s current circumstances. Families we spoke with were highly complimentary about the abilities of all staff and their compassionate approach to care.
Staff were safely recruited, well trained and supported with core and personalised training programmes, which were geared to the specific needs of children and their families at any given time. Staff were aware of how to report any concerns about neglect or abuse. A member of staff told us they felt that they were part of an organisation that cared for them and their wellbeing, as well as the children and families they were supporting.
People were supported safely, and risks regarding their care were assessed and met. The service did not administer medicines to anyone, although if this was ever requested by a family it would be considered and the provider would ensure that staff had up to date training before doing this.
We saw clear evidence of caring relationships, which was viewed as a vital part of supporting children who were seriously ill and whose families also needed some practical, but largely emotional, support.
Regular audits about how the service was operating were carried out, as well as good communication between the staff team, which helped to maintain the high quality of the service.
More information is in the full report.
Rating at last inspection: At the last inspection in September 2016 the service had been rated as good in all key questions.
Why we inspected: This was a scheduled inspection, based upon the last rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk