We carried out a review of the data available to us about Serenity Care Solent Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Serenity Care Solent Limited, you can give feedback on this service.
Serenity Care Solent Limited is a domiciliary care agency providing care to people in their own homes. The service is registered to support people who may be under or over 65 and who may be living with dementia, mental health conditions, physical disabilities or sensory impairments.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was providing personal care to 27 people.
People’s experience of using this service and what we found
People and their relatives felt the service was safe. Staff were recruited safely. Risks to people were assessed and measures identified to manage risks. Staff received safeguarding training and the management team responded appropriately to any concerns identified. People’s medicines were managed safely. The service had robust infection prevention and control measures in place.
People’s needs were assessed thoroughly in collaboration with people and their relatives. Staff were very positive about the training available to them and people told us staff had the right skills and experience to support them. The service worked closely with commissioners and health professionals to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were consistently extremely positive about staff approach and told us they were at the centre of making decisions about their care. Staff spoke passionately about their work, promoted people’s independence and respected their privacy. The service’s policies and procedures supported this.
Staff knew people very well and people were able to communicate their preferences and choices. The service used a variety of tools and technology to support people’s communication. People and their relatives were aware of how to make a complaint and the service welcomed and acted upon any feedback received. The service routinely discussed end of life care wishes with people and their relatives.
People, their relatives and staff spoke extremely positively about the culture of the service. The management team was proactive and approachable, maintaining good communication with people, their relatives, staff and professionals. There were robust quality assurance systems in place, which the management team used to continuously drive improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the time since registration of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.