About the service Ridgeway House is a residential care home registered to provide accommodation and support for eight people, aged 18 years and over, who experience mental health problems. At the time of our inspection, there were five people living at Ridgeway House.
People’s experience of using this service and what we found
Risks to people were assessed and managed safely. However, we found that risks were not always effectively communicated to hospital staff when required.
We made a recommendation about the way the service communicates with professionals.
The service had safeguarding systems in place to protect people from abuse. Staff were trained in and knowledgeable about safeguarding principles.
The service worked closely and effectively with a range of different professionals in order to maximise safe outcomes for people. People had risk management plans in place, staff were knowledgeable about risks to people and how to mitigate these.
Medicines were stored, administered and disposed of in line with best practice guidance.
There was a registered manager in place who modelled person centred values within the service. Staff felt supported by the management team. The registered manager was knowledgeable about their regulatory responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 13 September 2019 and this was the first inspection.
Why we inspected
We received concerns in relation to the management of medicines and risk management. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. As no areas of concern were identified in the other key questions, we did not inspect them.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
The overall rating for the service has not been changed.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.