We carried out a review of the data available to us about Radis Community Care (Heath View) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Heath View), you can give feedback on this service.
Radis Community Care (Heath View) is an extra care housing scheme for older people, comprising of 45 one and two bedroom apartments in one large building, located close to Congleton town centre. People who lived at the service had separate care and tenancy agreements.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported 18 people with personal care.
People’s experience of using this service and what we found
People were positive about the care and support they received from Radis Community Care. There was a stable staff team and people received their care as expected. The service was flexible and could respond to people's changing needs.
The registered manager had followed appropriate recruitment procedures to help ensure staff were suitable to work at the service. However, we have made a recommendation to the provider about the robust recording of recruitment checks.
Systems were in place to protect people from the risk of abuse. Risks to people's safety were assessed and action taken to manage areas of risk where required.
Medicines were managed safely, and robust systems were in place to identify any errors and learn from these. Infection control procedures were in place and followed to minimise the risk of cross infection.
People were supported by staff who had been suitably trained and were supervised in their roles. Staff knew people well and monitored their health care needs, and referred to other professionals as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were positive about the way they were treated by staff. Their dignity, privacy and independence was respected.
People's communication needs had been assessed. People knew how to complain, and felt concerns raised would be listened to and acted upon.
There was a positive culture in the service and staff were encouraged to deliver person centred care and treat people as individuals. The registered manager was clear about their regulatory requirements and responsibilities.
There were systems in place to monitor and improve the service. Regular checks and audits were carried out by the management and quality team. People were regularly asked for their views on the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 September 2019 and this is the first inspection.
The last rating for the service under the previous provider was requires improvement, published on 27 November 2018.
Why we inspected
This service had not been inspected since their registration in September 2019, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.