Elm Park Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement for this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. People spoke positively about the support they received from staff, describing them as kind and responsive to their needs. People's privacy, dignity and independence were maintained by staff who were caring and respectful. People told us they were supported to remain as independent as possible and we saw staff supported them in a dignified way. People enjoyed a range of activities and events and had opportunities to get out in the community. People were encouraged and supported to celebrate occasions that were important to them and were able to receive visitors without undue restrictions. People were involved in decisions about their care, had choice and control of their lives and their care plans showed how they wished to be supported. The scores for this area have been combined with scores based on the rating from the last inspection.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they made their own choices and decisions and staff supported them in this. Relatives gave positive feedback about the level of care and respect their loved ones received. One relative said staff were, “Really flexible in meeting [my family member’s] needs.” They had felt their family member would be better placed on a different area of the home and the service had been very accommodating, in placing their family member in a unit where they could interact more with others.

Staff were committed to providing support that promoted people’s choice and independence. They understood the importance of ensuring people were supported to maintain relationships and networks that are important to them. Staff told us relatives often visited or telephoned their loved ones, and confirmed there were no restrictions around visiting.

People’s needs and choices, and things important to them, such as their culture and beliefs were considered and catered for.

People’s care plans helped staff to provide support that was specific to people’s needs and preferences. Members of the management team knew how to access specialist equipment to promote people’s independence. The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests, learn new things and to get out and about. The wellbeing staff were enthusiastic, and proactive in creating varied opportunities for people and encouraged people to voice their choices and opinions. People had access to their friends, families and outside activities in their local community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.