We carried out a review of the data available to us about Alpha Health & Social Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alpha Health & Social Care Services, you can give feedback on this service.
Alpha Health & Social Care Services is a domiciliary care service providing the regulated activity personal care which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there were seven people receiving personal care using the service.
People’s experience of using this service and what we found
Systems and processes were in place to support people’s safety. People’s needs, including their safety were assessed and monitored. People were supported by staff who had undergone a robust recruitment process. There were sufficient staff to meet people’s needs. People and family members spoke of the reliability of the service. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s needs were assessed and kept under review and reflected all aspects of people’s care. People, and family members contributed to the assessment process. People’s health care needs were documented, and staff liaised with health care professionals when required. Staff had the required experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and family members spoke of the kind and caring approach of staff. People and family members said they were involved in decisions about their care, and their views were respected by staff. The registered manager and staff had received compliments as to the quality of the care provided, which included comments about the caring approach of staff.
People and their family members were involved in the development and reviewing of their care and support package, and the care packages were tailored to reflect people’s preferences. People were aware of how to raise a concern. Concerns and complaints were managed in line with the provider’s policy and included the outcome and any lessons learnt.
The providers systems and processes monitored the quality of the service being provided. People’s views and that of family members and staff were sought through surveys, which were analysed and used to identify where improvements were needed. A range of audits were undertaken to monitor the quality of care provided. Staff were supported through ongoing monitoring and good communication, which ensured information was shared in a timely manner to support in the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 23 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.