Archived: Rushcliffe Extra Care Hilton Grange

Rushcliffe Extra Care Hilton Grange is a supported living service providing personal care to 25 people aged 65 and over at the time of the inspection. The service is spread over three different sites all in the Rushcliffe area of South Nottingham.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe when receiving support, they felt staff were knowledgeable and knew them well. People were supported to take their medicines safely. Risk to people’s health and welfare were being documented however, we have made a recommendation about assessing risk.

People’s needs were assessed when they started receiving support from the service. People were supported to access appropriate healthcare when required. People were happy with the support they received around their eating and drinking needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said staff were kind and caring and treated them with dignity and respect. People were involved in their care and were supported to make choices and decisions.

People’s plans of care were personalised and contained details of people’s individual preferences. People didn’t have any complaints but knew how to raise concerns if they did. We saw previously raised complaints had been addressed and action taken to improve the quality of care.

The service had a dedicated and passionate registered manager whose priority was providing personalised care. People were happy with the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 9 June 2016.

Why we inspected

This was the first inspection under the new provider. New services are assessed to check they are likely to be safe, effective, caring, responsive and well-led. The service was registered by CQC on 10 October 2019.