Archived: Asquith Hall

Updated 11 June 2024

Asquith Hall is a care home providing personal and nursing care for up to 53 people. At the time of our assessment there were 34 people living at the service. The assessment commenced on 12 June 2024 and was completed on 24 June 2024. The assessment included 4 visits to the service on 12, 14, 17 and 24 June 2024. We looked at all quality statements. The last rating for this service was requires improvement (published 12 April 2023). At this assessment we found the rating for this service is now inadequate. We identified breaches of 5 Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, relating to person-centred care, safe care and treatment, premises and equipment, staffing and good governance. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 11 June 2024

People were not well cared for, and their needs not met. One person told us, “This is a horrible place. I think it's called a care home but there's no caring. I have to look after myself, no support with a wash or shower. I would love to live anywhere else, anywhere at all.” People were not cared for in a person-centred way, and their dignity was not always maintained. People were not always supported to eat and drink enough. There were no activities on offer for people and they were often left alone for long periods of time with no meaningful engagement. Some rooms people were living in were unfit for human habitation. People were placed at risk of harm due to inadequate risk management and unsuitable staffing provision and deployment. They were not safeguarded from the risk of abuse. Staff and leaders did not know people well and people at the service did not have a voice. The provider did not work effectively in partnership with other services and therefore outcomes for people were poor. People’s individual needs and choices were not considered, and care was not planned collaboratively. There was a culture of accepted neglect whereby leaders and staff did not challenge or improve inadequate standards of care and people living at the service had to accept substandard care as normal.