Archived: Walsingham Support - Travis Gardens

Walsingham Support – Travis Gardens is a residential care home providing personal care to 5 people living with a learning disabilities and autism. The service can support up to 6 people.

People’s experience of using this service and what we found

Audits and monitoring systems needed to be further strengthened and embedded into practice.

Health monitoring records were completed as required. Records to show people’s food and fluid intake needed to be kept.

Staff were trained in safeguarding and aware of what was reportable. We found one safeguarding concern that had not been reported but was reported retrospectively.

Risks had been assessed and were being monitored, however some environmental risks had not been identified. Accidents and incidents were analysed to ensure lessons were learnt.

People were receiving medication as prescribed. Staff were trained and assessed as competent to administer medicines.

Staff were suitably deployed to meet people’s needs. Staff were receiving training and supervision.

Staff were kind and caring. People were not consistently supported to access activities that were meaningful to them.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting was being utilised to maximise people’s choice, control and independence.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human

rights

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff were being improved to ensure people using services led confident, inclusive and empowered lives

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17/10/2019 and this is the first inspection.

The last rating for the service under the previous provider was good, published on [4/07/2018].

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.