We carried out a review of the data available to us about Fletcher Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fletcher Court, you can give feedback on this service.
This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. The service provided personal care to 23 people at the time of the inspection. The service model is one of enablement. This means people were supported to retain and develop their independence and manage their own lifestyles.
People’s experience of using this service and what we found
The provider had clear safeguarding policies and procedures in place to protect people from harm. Staff knew what to do if they thought someone was at risk. Risks were appropriately assessed and reviewed. Medicines were managed safely. Safe recruitment processes were in place to ensure staff were suitable to work with vulnerable people. Infection prevention and control (IPC) systems were in place to reduce people’s risk of infection, including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted independence; the policies and systems in the service supported this practice.
Staff received induction training and followed a programme of continuous learning. Staff said they felt well supported. People’s needs were assessed, and care and support were regularly reviewed. Appropriate referrals were made to external services to ensure people’s needs were met.
Feedback we received from people who used the service and their relatives was complimentary about the care staff. Staff involved people in decisions about their day to day care and consulted people regarding what they wanted.
Systems were in place to make sure the service complied with the Accessible Information Standards.
People’s care records documented the level of care and support required. They were up to date and were regularly reviewed. Documentation to record end of life wishes had been sourced for when staff had completed their training. Complaints were investigated and responded to appropriately.
People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People were provided with the opportunity to feedback on the service they received, and any issues were addressed. The service worked well in partnership with others to ensure the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection of this service since registration in October 2019.
Why we inspected:
This was a planned inspection based on the date of registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk