• Doctor
  • Out of hours GP service

Archived: Houghton Health Centre Also known as Sunderland GP Alliance Limited

Overall: Good read more about inspection ratings

Brinkburn Crescent, Houghton Le Spring, DH4 5GU (0191) 502 5727

Provided and run by:
Sunderland GP Alliance Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

16 January 2020

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Houghton Primary Care Centre on 16 January 2020 as part of our comprehensive inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

  • The provider was committed to empowering people who used the service to have a voice. They had devised a software solution to collect patient feedback and this was beginning to shape the way services were delivered. In particular, women’s services such as cervical smears were being piloted as a result of the feedback received.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care