Haslingden Hall and the Lodge

Updated 29 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

An inspector and Expert by Experience undertook the inspection on day one and the inspector visited the service on day two. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Haslingden Hall and Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Haslingden Hall and Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service, such as notifications. These are events that happen in the home that the provider is required to tell us about. We also sought feedback from the local authority.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We observed how staff provided support for people to help us better understand their experiences of the care they received. We spoke with eight people living in the home, two relatives, five members of staff, two activity co-ordinators, a cook, laundry officer, the registered manager and the area manager. We also spoke with a visiting healthcare professional.

We had a tour of the building with the registered manager and reviewed a range of records. This included three people’s care documentation, two staff files and ten people’s medication records. We also reviewed a range of records relating to the management of the service.

After the inspection

The registered manager sent us the results and action plan following a recent additional services survey completed by people living in the home.

Updated 29 June 2022

About the service

Haslingden Hall and the Lodge is a purpose built care home located in a residential area of Haslingden, Lancashire. The home provides care and accommodation for up to 76 people including, people living with dementia and people with physical disabilities. There were 46 people accommodated in the home at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe living in the home, and they were happy with the service provided. Staff had received training on safeguarding vulnerable adults and had access to the provider’s policies and procedures. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. The recruitment procedures had been improved and ensured prospective staff were suitable to work in the home. People received their medicines safely. Risk assessments enabled people to retain their independence and receive support with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection. The premises had a satisfactory standard of cleanliness and were protected from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. There was ongoing training for all staff. Staff were supported with regular supervisions and were given the opportunity to attend regular meetings to ensure they could deliver care effectively. People were supported to eat a nutritionally balanced diet and to maintain their health.

Staff treated people with kindness and respect and spent time getting to know them and their specific needs and wishes. We observed positive interactions between staff and people who lived in the home. Staff were responsive to people's needs. People were provided with appropriate activities and had access to a complaints procedure. All people had a care plan which was reviewed at regular intervals.

The registered manager and staff had worked hard to address the shortfalls identified at the last inspection. The management team carried out a series of audits to check and monitor the quality of the service and ensure records were completed accurately. The registered manager provided clear leadership and considered the views of people, their relatives and staff in respect to the quality of care provided. The registered manager and staff used the feedback to make ongoing improvements to the service.

Rating at the last inspection

This service was registered with us on 23 November 2020 and this is the first comprehensive inspection. Previously, we carried out focused inspections on 19 November 2020 (published 18 December 2020) and 13 January 2022 (published 1 March 2022).

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection and provide an overall rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.