We carried out a review of the data available to us about Linden House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Linden House, you can give feedback on this service.
Linden House is a care home providing accommodation and personal care to up to 23 people. The service provides support to older people, and people with physical and mental health needs, arising from alcohol and substance dependency. At the time of our inspection there were 22 people using the service.
The home accommodates people in a residential building which has been extensively adapted and extended. There has been recent redecoration. There is an enclosed garden with a barbecue.
People’s experience of using this service and what we found
People’s care and support led to outstanding, positive outcomes. People with complex needs arising from addiction received life-changing, and occasionally life-saving support. One person’s relative said, “I can’t praise the staff enough with their care, dedication, and hard work they put into making the residents safe and giving them much needed support.”
People were safe and protected from avoidable harm and abuse. The provider supported people to keep themselves and their belongings safe and secure. The provider had processes to manage people’s medicines safely, and had put in a variety of infection control measures in response to the COVID-19 pandemic. A healthcare profession praised staff's professionalism in administering lateral flow tests.
Feedback from people and their families about the effectiveness of the service was consistently good. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service supported people to regain control of their lives, their independence and dignity. Support was based on the provider’s values of respect, response and recognition.
People had a service that was consistently well managed and well-led. The leadership and culture promoted high-quality, person-centred care leading to positive outcomes for people. Staff morale was positive after an exceptional period of stress in the adult social care sector, and there was an up-beat, cheerful atmosphere in the home.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This was the first inspection since the provider took over the service in July 2020. The last rating for this service under the previous provider was good (published 4 July 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.